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Hey Friends, in need of some help from you fellow owners...

My front bumper is sagging and the grill clips broke. No collision, no track days, no craziness. I'm still within warranty and Toyota is denying me but escalating it to their region rep.

I know many have had this issue fixed under warranty. Can anyone on here confirm they had it fixed under warranty and/or send me soem paperwork confirming so I have some ammo to go up against these guys? I don't want to beat them up but what is a warranty for if not this???!?!!!

Thanks in advance to anyone who can help.
 
I noticed my grille had the three center tabs (by the Toyota logo) broken when I was washing it last weekend, took it to the dealer and the Service writer, Service Manager, and Parts Manager all agreed that there is no reason why they broke so I am taking in on Saturday so they can remove the bumper take pictures front and back and send them to Toyota for warranty. I'm crossing my fingers I get a new one but it'll also be good to document it so that Toyota knows that there is an issue with the grille.
 
I noticed my grille had the three center tabs (by the Toyota logo) broken when I was washing it last weekend, took it to the dealer and the Service writer, Service Manager, and Parts Manager all agreed that there is no reason why they broke so I am taking in on Saturday so they can remove the bumper take pictures front and back and send them to Toyota for warranty. I'm crossing my fingers I get a new one but it'll also be good to document it so that Toyota knows that there is an issue with the grille.
For sure man. Good for you they are taking it in. I was denied and had to go through Toyota Brand Engagement, filed a BBB complaint, and get my lawyer involved bc of all the issues I was having. Ended up not need my lawyer, canceled my BBB complaint, and Toyota HQ approved the repair.

One thing I will say, they are going to take of your bumper, if you see the sides of your bumper starting to pop out over the wheel wells and under your headlights, the retainers that the clips go into on the inside maybe shot. Make sure Toyota knows that and is ready to have to replace those or at least let them know to be VERY careful. This is an awesome car but the front bumper is incredibly flimsy
 
Lucky for those who got warranty. Tabs on my grill are also broken, warranty denied. Warranty guy took pictures of it and insisted that i hit it or theres some kind of impact. I did not hit anything and there's no sign of any. I even suggested if they could at least check it with their manager and guy said "okay, ill give you a call when we have the answer" Almost 3 weeks i did not get any call so i have to call them. I think they already decided the day i went at the dealer and just said they gonna check on it so i could just leave. All Bad experience with this dealer
 
Just noticed this morning that the tabs on my grill appear to be broken now. Car is stock and I've never taken the bumper off or hit anything. I already had problems with the dealer and Toyota when my tires wore prematurely and unevenly due to a bad factory alignment, and I lost that fight. It looks like I'm in for another fight with them about this...
 
Just noticed this morning that the tabs on my grill appear to be broken now. Car is stock and I've never taken the bumper off or hit anything. I already had problems with the dealer and Toyota when my tires wore prematurely and unevenly due to a bad factory alignment, and I lost that fight. It looks like I'm in for another fight with them about this...
Do it, we need as many written issues as possible so it's on record.
 
Just noticed this morning that the tabs on my grill appear to be broken now. Car is stock and I've never taken the bumper off or hit anything. I already had problems with the dealer and Toyota when my tires wore prematurely and unevenly due to a bad factory alignment, and I lost that fight. It looks like I'm in for another fight with them about this...
Can you post a pic? I am not sure if you mean: retainer clips; grille fins; or...
 
Can you post a pic? I am not sure if you mean: retainer clips; grille fins; or...
I tried to upload pics, but for some reason it just gets stuck loading. It's the same grill sag the OP posted about. Front plastic grill below the Toyota badge and along the upper edge has opened up and the clips/tabs that hold it on look to have just snapped clean off.

I took it in today, and they immediately tried to argue that there was an impact despite there being no evidence of such. The grill and paint are in excellent condition aside from typical small nicks from everyday road debris. They tried to point to some bug residue and say I must have hit something, but backed off when I pointed out that it's just dust from a moth that wipes right off with no blemish underneath.

At least it seems like they capitulated and ordered me a new grill to replace under warranty, but we'll see if they try to pull something when it gets installed.
 

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I tried to upload pics, but for some reason it just gets stuck loading. It's the same grill sag the OP posted about. Front plastic grill below the Toyota badge and along the upper edge has opened up and the clips/tabs that hold it on look to have just snapped clean off.

I took it in today, and they immediately tried to argue that there was an impact despite there being no evidence of such. The grill and paint are in excellent condition aside from typical small nicks from everyday road debris. They tried to point to some bug residue and say I must have hit something, but backed off when I pointed out that it's just dust from a moth that wipes right off with no blemish underneath.

At least it seems like they capitulated and ordered me a new grill to replace under warranty, but we'll see if they try to pull something when it gets installed.
Thank you for posting the pics. We can all keep an eye out for that condition.
 
Hey guys, got an update for my front grille. Took it in this morning and Toyota did warranty it.
Image


I've also attached the pictures of how my grille looked before they did it.
 

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I noticed that my tabs are also cracked. I probably wouldn't have noticed it if I weren't looking for it during my hand wash. There doesn't appear to be a newer part number in the parts list, so whatever I get as a replacement will be same level part. I guess I'll set up an appointment with the dealership to discuss a warranty replacement.
 
When will they be back in stock?
Just made another production run

 
I ordered a set preemptively, not sure how soon I'll need them but it'll be good to have them on hand when I do.
I did the same, will come in handy for the inevitable bumper issue. Been kinda reluctant pulling my bumper off again to install the FMIC because of the possible issue of the bumper popping off. Now I wont have that fear.
 
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