On August 20th, I went online @ CarMax.com and proceeded to have a Tesla Model S shipped from the CarMax Dulles location in Virginia to the CarMax Brandywine, Maryland location.
Later that day on the 20th I received a call from a woman Cassidy who worked for CarMax. She helped me arrange a day/time to test drive the vehicle.
The vehicle arrived at the Brandywine location on the 21st, but stated it required some Post shipping quality checks. This this fine and acceptable.
On the 25th I received a call from Cassidy stating that the vehicle was ready and I stated that I would like to test drive the vehicle on the 28th a Sunday.
Come August 28th I arrive and speak with a very nice lady who checks me in, we do the normal procedure of providing insurance, license and signing all necessary paperwork to test drive the vehicle.
I head outside to wait as the customer service rep brings the vehicle around. It takes 5-10 minutes but finally she pulls up front. As she opens the door for her to get out/for me to get in here comes either the store manager or sales manager. He states his name is Michael. Michael proceeds to tell me that because the vehicle is over 60k I am unable to test drive it. This is odd because having done the process online surely that would’ve been flagged, or Cassidy who had already sent me paperwork on the OTD cost would’ve informed me. Michael proceeds to show me a document which states that cars over 60k are not allowed to be test drive alone. I state that this is fine and that either he or the sales rep is welcome to come along. Michael then tells me no, due to Covid CarMax guidelines state all test drives must be solo. This is weird because there’s no mask requirement nor is anyone in the store wearing masks and all plexiglass dividers have been taken down.
Later on after calling other CarMax locations within the state none of them seem to have an issue with a sales associate going on a test drive.
I do not know if this is because of the color of my skin, but there was something very wrong in the way I was treated. I’m almost 30 and have never been treated in such a way.
I have video of the interaction and am considering filing a discrimination suit.
Later that day on the 20th I received a call from a woman Cassidy who worked for CarMax. She helped me arrange a day/time to test drive the vehicle.
The vehicle arrived at the Brandywine location on the 21st, but stated it required some Post shipping quality checks. This this fine and acceptable.
On the 25th I received a call from Cassidy stating that the vehicle was ready and I stated that I would like to test drive the vehicle on the 28th a Sunday.
Come August 28th I arrive and speak with a very nice lady who checks me in, we do the normal procedure of providing insurance, license and signing all necessary paperwork to test drive the vehicle.
I head outside to wait as the customer service rep brings the vehicle around. It takes 5-10 minutes but finally she pulls up front. As she opens the door for her to get out/for me to get in here comes either the store manager or sales manager. He states his name is Michael. Michael proceeds to tell me that because the vehicle is over 60k I am unable to test drive it. This is odd because having done the process online surely that would’ve been flagged, or Cassidy who had already sent me paperwork on the OTD cost would’ve informed me. Michael proceeds to show me a document which states that cars over 60k are not allowed to be test drive alone. I state that this is fine and that either he or the sales rep is welcome to come along. Michael then tells me no, due to Covid CarMax guidelines state all test drives must be solo. This is weird because there’s no mask requirement nor is anyone in the store wearing masks and all plexiglass dividers have been taken down.
Later on after calling other CarMax locations within the state none of them seem to have an issue with a sales associate going on a test drive.
I do not know if this is because of the color of my skin, but there was something very wrong in the way I was treated. I’m almost 30 and have never been treated in such a way.
I have video of the interaction and am considering filing a discrimination suit.