English translation of an email I received regarding the sale of the Core to the one in front of me who wanted a Circuit: Thank you for your email.
As Toyota's Canadian distributor, we always welcome customer feedback, even when it's not positive. This is the only way we can measure our customers' satisfaction with the service provided by Toyota dealerships.
We would like to inform you that the automotive supply chain continues to experience some volatility affecting the manufacture and estimated arrival date of our vehicles. We understand and appreciate the desire of our customers/guests to purchase new Toyota and Lexus vehicles and we continually strive to meet those needs.
Please be advised that you have contacted the Toyota Canada Inc. Customer Assistance Center at Head Office. Toyota Canada, as a manufacturer and distributor of Canadian Toyota vehicles, is not involved in the sale of Toyota vehicles to the public.
Each dealership is independently owned and operated. As such, Toyota Canada Inc. is not involved in day-to-day dealership operations, including the sales process or dealership policy. While we understand the importance of open communication, it will be your Toyota dealer's responsibility to address any discrepancies.
Although we are unable to change what happened, we thank you for taking the time to share your feedback and we sincerely regret that this experience did not meet your expectations. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for their information.
Customer Support Center
Toyota Canada Inc.